Manage Refunds (Admin)
Check refund status, retry or cancel failed refunds.
Start a refund in the Shopify admin
In the Shopify admin everything also runs through the standard flow: open the order → Refund → select items or amount → confirm. POSBridge automatically detects the refund and pays the amount back to the customer's card via SumUp.
Open the refunds overview
POSBridge app → Refunds in the navigation.
Filter & search
Tabs for Completed, Waiting for balance, Failed and Cancelled. Search by order number, amount or SumUp transaction ID.
Retry
For waiting or failed refunds, Retry immediately restarts the SumUp repayment.
Cancel (optional)
Cancel permanently stops the auto-retry — e.g. if the customer was compensated another way. A reason is required.
Every refund shows a human-readable error description, the number of attempts and the time of the last attempt — so you can immediately see why a refund is waiting or has failed.