Refund via Shopify POS (Return)
Process the return as usual in Shopify POS — the card repayment runs automatically via SumUp.
Tap POSBridge tile
Tap the POSBridge SumUp Payment tile in the Smart Grid.
Open Refund tab
Switch to the Refund tab in the POSBridge modal.
Search order
Enter the Shopify order number (e.g. #1001) and tap Search.
Select refund amount
Full refund: Total amount is pre-filled.
Partial refund: Enter desired amount (must be less than original amount).
Confirm
Tap Confirm. POSBridge sends the refund to SumUp and updates the Shopify order status.
If the SumUp refund was successful but the Shopify order was not updated: the order gets the tag posbridge-shopify-refund-missing. Add the Shopify refund manually in the admin.
Multiple SumUp payments on one order? If an order was paid with several SumUp payments (e.g. deposit + balance collection), PosBridge automatically distributes the refund across the correct SumUp transactions. For mixed payments (card + cash) only the SumUp share is refunded via SumUp — the rest is handled in Shopify POS as usual.