Terminal Not Connected / Connection Error
The terminal is not responding or showing a connection error.
About 5–15 minutes
1
1. Check API Mode
On terminal: Settings ⚙️ → Advanced → API Mode. Must be enabled. If disabled: enable it.
2
2. Check WiFi
Terminal and iPad/iPhone must be on the same WiFi network. No mobile data on terminal. Compare SSIDs.
3
3. Restart terminal
Turn off terminal (hold power button 5 seconds) → wait 10 seconds → turn on.
4
4. Refresh status in POSBridge
POSBridge → Terminals → select terminal → click Status. After terminal restart wait up to 60 seconds.
5
5. Re-pair as last resort
If nothing helps: delete terminal (Terminal → ⋮ → Delete) and re-pair (enable API mode → Pair new reader).
Tip
After powering on it can take up to 60 seconds for the terminal to report ONLINE status — this is normal.