Reconciliation: Transactions Missing or Unmatched
Transactions not appearing or not being automatically matched.
Transactions do not appear in reconciliation
1. Start manual sync (Reconciliation → Start sync). 2. Test OAuth connection
Payment not automatically matched to order
Payments started via POSBridge are always matched automatically and reliably. Direct SumUp payments (without the POSBridge extension) are matched by amount and timing — if the match is not clear enough, the payment appears as Unlinked and can be linked manually.
Wrong match — two transactions were swapped
Remove manual link (Reconciliation → open transaction → Remove link) then re-assign. All changes are logged in the audit log.
How do I adjust automatic matching?
Settings → Reconciliation → Sensitivity. Lower sensitivity = more automatic matches (less precise), higher sensitivity = fewer automatic matches (more precise). If unsure, leave the default setting.